General Questions

What is StepsTrade.com?

Stepstrade.com is Our Online Store offering IT products from Business & Consumer Series to World with a secure environment to purchase, either from our online store or through legacy quotation submission process.

Does StepsTrade.com have a Physical Office?

Yes, Our location is Steps Trading FZE, Office #2104, SIT Tower, Silicon Oasis, Dubai, U.A.E

How to Negotiate your Deal for Quantity!?

You can email us your requirement with quantity on sales@stepstrade.com We will make sure you get best discounted rates on Quantity.

Availability

How quickly will you process my in-stock order?

We start shipping our in-stock item orders within a day after confirmed. We work hard to provide fastest delivery service in the industry.

When i place order it was in stock but now the stock is gone. What happened?

This can happen occasionally because stock is not allocated until your order is verified, accepted, and processed. Therefore, stock levels and shipping projections may occasionally change by the time your order is shipped.

Shipping

What Shipping Methods Are Available?

Shipping line by Air and Sea Sea, Air, Courier

Do You Ship Internationally?

We ship our goods

How Long Will It Take To Get My Package?

It varies city to city. After shipping we will provide you AirWay Bill. You can always track on the forwarder site and see the status. We will also keep updating you about the status of your shipment.

Will you use our UPS or FedEx Account to ship our merchandise.

Yes

PAYMENT

What Payment Methods Are Accepted?

Bank Transfers

Is Buying with you Safe?

Yes we are secured. you can Check for an SSL Certificate.

Order & Retunrs

How do I place an Order?

You can easily place orders using our Request for quote button or by email or phone. Once we accept your order we will notify you by email/phone and after that you can process for the payment.

How Can I Cancel Or Change My Order?

Once you place the order, You will get notifying email regarding that, You can reply that email anytime regarding change of order or cancellation. You can do this over phone as well before you transfer your payment.

Do I need an account to place an order?

Yes, You have to open account on our website. You can track all your activities under your account on our site.

How Do I Track My Order?

Once shipment left we will send you AirwayBill to check the status of shipment. We will also notify you status of your shipment via email.

How Can I Return a Product?

All in stock products sold by StepsTrade are covered by our simple, risk-free return policy. For more information on returning products at please visit our Return Policy.

Can i Order Customized Configuration Product request?

Yes, You can send such requirements email to our sales@stepstrade.com

Warranty

Manufacturer Warranty

We have Direct Manufacturer Warranty on our products, Customers can contact the respective Brands Service Centers for their product Warranty claim.

Store Warranty

We have some products covering by Store Warranty, on such products warranty claim, customers are requested to Contact Us.
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